Please join me in paying tribute to our 9-1-1 Dispatchers as we celebrate National Telecommunicators Week this week.
Our dispatchers are the true “First, first responders” and the “Voice of 9-1-1”. They are the first and strongest link in the chain of survival and because of this, many lives are saved. They quietly go about their duties, often-times under trying and stressful conditions, while remaining calm and in control. They work together as a well-oiled team, coordinating resources and responses, ensuring that assistance is rendered quickly and accurately.
They are the ones who give the highest priority to making sure that their “officers” on the street make it home safely each night, whether it be law enforcement, fire or EMS. As the dispatching profession has grown with the advancement of technology and the job has become more and more difficult, our dedicated professionals have risen to the challenge. As the economy has taken a down-turn and extraneous duties have been transferred to our dispatchers, they have done their best to accommodate those extra tasks and handle them with professionalism and attention to duty.
I am very PROUD of the men and women who sit behind the mic 24/7/365 and “Answer The Call”! These individuals truly represent our CRESA Values:
· Dedication is a commitment to our task and purpose. We are dedicated to the organization, each other, our families, and the community we serve.
· Integrity is the cornerstone of our profession. We value ethical conduct and public trust. We are people of character and principle that are committed to upholding our position of trust.
· Creativity is thinking broadly and strategically. We are inventive and innovative yet practical when creating solutions to difficult challenges.
· Passion is driven by a desire for excellence. We care deeply about the people that need our help. We inspire the best of our colleagues and ourselves.
· Communication is required to effectively serve. We are part of a community. We consider all to be valued partners in our drive to fulfill our mission.
· Concern is a desire to support others. We know others may depend on us during times of high stress and naturally give them our support.
Please take a moment to reflect on the great job they do and if you get the opportunity please tell them “THANK YOU”!
Anna Pendergrass, Director of 911 & Emergency Mgt