April 14-20th has been designated as National Public Safety Telecommunications Week. It is designated as a time when citizens can thank public safety men and women who are the first line of contact of those emergency professionals who respond during times of crisis. This week allows Americans from across the country to show gratitude to the 9-1-1 call takers, dispatchers, technicians, that maintain radio and emergency phone systems, communication staff trainers, communications center and other public safety personnel. This group of unique and dedicated folks work tirelessly, often behind the scenes to help you during emergencies.
Dispatchers are the conduit between the public, and first responders, as well as the lifeline to those boots on the ground. It requires considerable patience, and professionalism to calmly transmit to an officer while dealing with an irate or hysterical caller on the phone at the same time. Information gathering, disseminating information to officers, remembering locations, and continually adjusting priorities, all done every day by dispatchers, is the heart of emergency services.
The public usually do not see the incredible courage and fortitude dispatching requires. Most of the time it is looked upon as simple call taking, however many most overlook the emotional and mental toll it takes on the person hearing officers fight for their lives, listening to people being attacked or screams of folks for help waiting for help to arrive, even sometimes too late.
Here at CRESA we believe we have some very professional, compassionate folks answering your calls when help is needed. In recognition of those, a short video was created to thank those here at CRESA for the amazing job they do off and ON the Floor. Below is a highlighted version of that Video we would like to share with you.
So if you can, take a moment this week and join us in Thanking all our very dedicated and passionate Telecommunications Staff for all they do, 365 day a year, 24/7!! This week we salute you!!