Tuesday, August 14, 2012

Phone Warning System Misfire

Starting at about 3:30 PM today, several hundred residents and businesses in the West Vancouver Area may have received an automated message on their cell or landline telephone.  It was a short message that said, "This is a test message from CRESA".

This message was sent in error.  It was intended to be a system test but not to go out live to the area.  CRESA is working with our warning system vendor to identify how this message was accidentally issued and to prevent it from happening again.

We apologize for any disruption or inconvenience this may have caused.  We only intend to use this system to inform people of actual emergencies such as fires, chemical releases, public health threats, or missing persons.  It's an important tool for responders to inform the public about critical actions you can take to protect youself, your family, and coworkers.  We are continually working to make this an effective and reliable way to communicate emergency information to you.


Receive Warnings on your Mobile or VoIP Phone

When warnings are sent, they will only go to standard landline telephones by default.  Remember that unless you take action, you will not receive the alerts on your mobile or internet (VoIP) telephone.  To receive these warnings on your mobile or internet phone you need to register.  Registering your phone only takes a few minutes.  Please visit CRESA's website to register your mobile or VoIP phone.

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